If something goes wrong, here is exactly what happens.

How to raise a complaint

Message a Learning Advisor on WhatsApp, or email us. Tell us what happened, the tutor and the lessons involved, and what outcome you are looking for.

What happens next

1. We acknowledge your complaint within 24 hours.
2. We investigate — speaking to you, the tutor, and reviewing any lesson records.
3. We resolve it within 5 working days, with a refund, a credit, or a written explanation of our decision.

Refunds

Where a lesson was not delivered as agreed, or a complaint is upheld, we issue a refund or a credit. Every decision comes with a written reason, so you are never left guessing.